Refund policy

You may request a return within 30 days after receiving your order.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received: unused, unworn, unwashed, with any original tags, accessories, manuals, and packaging. You must also provide your receipt or proof of purchase.

Starting a Return

To request a return, email Admin@PrimeMustHave.com with your order number and reason for the request.

Returns must be approved before being shipped. If your return is accepted, we will provide instructions explaining where and how to send the item. Items returned without prior approval will not be accepted. Do not return a product directly to the supplier or the address shown on the original package unless we provide written instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact Admin@PrimeMustHave.com promptly. Include your order number, a description of the issue, and clear photographs of the item and packaging so we can evaluate the problem.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, worn, washed, altered, or damaged after delivery.

• Personalized or custom-made products.

• Gift cards.

• Clearance or final-sale items.

• Opened personal-care or hygiene products.

• Opened or used pet feeding, grooming, cleaning, or waste-management products unless they arrived damaged, defective, or incorrect.

• Items missing their original packaging, accessories, tags, or proof of purchase.

Contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

We do not process direct exchanges. The fastest option is to request a return for the original item and, after the return is approved, place a separate order for the replacement.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued automatically to the original payment method within 10 business days.

Your bank or credit-card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact Admin@PrimeMustHave.com.

Order Cancellations

Contact Admin@PrimeMustHave.com as soon as possible to request a cancellation. We cannot guarantee cancellation after an order has entered processing or shipped. If an order has already shipped, the return requirements above will apply.

Questions

For questions about returns or refunds, contact Admin@PrimeMustHave.com.