Shipping policy

PrimeMustHave currently ships to addresses within the United States. We do not currently offer international shipping.

Order Processing

Orders are generally processed within 1–5 business days, excluding weekends and holidays. Processing may take longer during periods of high order volume.

Estimated Delivery

Most orders are expected to arrive within 7–20 business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

Shipping Charges

Any applicable shipping charges will be calculated and displayed during checkout before payment is completed. Any free-shipping offer that applies to an order will also be shown during checkout.

Tracking Your Order

Tracking information will be emailed when it becomes available. Please allow time for the carrier’s system to display updated tracking activity.

Multiple Packages

Products may be fulfilled by different suppliers. Orders containing multiple items may arrive in separate packages and at different times. You will not be charged additional shipping because an order is divided into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Contact Admin@PrimeMustHave.com immediately if you notice an error.

We cannot guarantee an address change after an order has entered processing or shipped. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Delayed or Missing Packages

If tracking has not updated for several days or your package has not arrived within the estimated delivery window, contact Admin@PrimeMustHave.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, check with members of your household, nearby neighbors, and the shipping carrier before contacting us.

Shipping Delays and Cancellations

If we are unable to ship your order within the expected timeframe, we will contact you with updated information and available options. You may request cancellation and a refund for an order that has not shipped.

Contact Us

For questions about shipping or delivery, contact Admin@PrimeMustHave.com. Please allow 1–2 business days for a response.